{"id":18718,"date":"2026-06-02T12:05:08","date_gmt":"2026-06-02T10:05:08","guid":{"rendered":"https:\/\/stockholmlive.com\/?page_id=18718"},"modified":"2026-06-02T12:05:14","modified_gmt":"2026-06-02T10:05:14","slug":"event-faq","status":"publish","type":"page","link":"https:\/\/stockholmlive.com\/en\/event-faq\/","title":{"rendered":"Event FAQ"},"content":{"rendered":"\n
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\n \n I have a ticket for one of the concerts at Avicii Arena, what happens now? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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Regardless of which of the concerts you have a ticket for, your ticket is still valid for the new date at 3Arena, and you will automatically receive an equivalent ticket well in advance of the event date.<\/p>\n

Your current ticket will be removed from the Stockholm Live app and replaced with a new ticket. You do not need to do anything before the concert, but you will receive an email when your new ticket has been sent.<\/p>\n <\/div>\n <\/details>\n

\n \n Do I need to do anything to get access to my new ticket? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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No, your new ticket will be sent to your account in the Stockholm Live app automatically. You do not need to do anything to get access to the new ticket.<\/p>\n <\/div>\n <\/details>\n

\n \n I no longer see my ticket but want to go to the new date. \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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The ticket will appear in the app closer to the new concert date at 3Arena.<\/p>\n <\/div>\n <\/details>\n

\n \n What type of ticket will I get now? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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Du kommer att f\u00e5 en biljett som \u00e4r likv\u00e4rdig biljett, sett till plats och typ, till det nya datumet i god tid innan evenemangsdatumet.<\/p>\n <\/div>\n <\/details>\n

\n \n I have had a ticket transferred to me, do I need to do anything when the new tickets are sent out? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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You will receive a ticket that is equivalent to the ticket, in terms of location and type, for the new date well in advance of the event date.<\/p>\n

If you have had a ticket transferred to you, the ticket buyer will need to re-transfer the ticket after the new ticket has been sent out.<\/p>\n <\/div>\n <\/details>\n

\n \n The new date does not suit me, can I request a refund? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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If you are unable to attend the new date, as a ticket buyer, you can request a refund until June 16th. For a refund, please contact the ticket providers below:<\/p>\n

If you purchased your ticket through AXS, please contact AXS support here<\/a>.<\/p>\n

If you purchased your ticket through Ticketmaster, please contact Ticketmaster support here<\/a>.<\/p>\n <\/div>\n <\/details>\n

\n \n I am traveling from another city and the new date does not suit me, will you refund these costs? \n <\/use>\n <\/svg>\n\n \n <\/use>\n <\/svg>\n <\/summary>\n
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No, only the ticket is refunded.<\/p>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n<\/section>\n